Terms and Conditions ~ Privacy Policy ~ Disclaimer

Stained glass products are handmade and therefore may vary in color, texture, and size. While every effort is made to ensure that our products are of the highest quality, please note that small imperfections or variations in the glass may occur. These are not defects, but rather unique characteristics that add to the beauty and charm of each piece. Additionally, please be aware that your stained glass piece is for decorative purposes only and is not intended to be used as a primary source of structural support or protection. Janey Neal Glassworks is not responsible for any damage that may occur as a result of improper installation by a third party, handling by a third party, or use of a piece by a third party. By purchasing my stained glass piece(s), the buyer acknowledges and accepts these conditions. 

A  written Commission Agreement will be made between the parties and supersedes all prior or contemporaneous oral agreements or understandings. A deposit is required for any Commissioned work. 

Once a Commission Agreement is signed it becomes a legal and binding contract.

Once the final pattern is agreed upon and glass has been cut, no changes can be made.

Every effort is made to ensure that piece is as accurate as possible to the agreed upon pattern. There may be slight alterations or changes in glass selection or structural lines on the pattern. The buyer will be notified if that situation occurs.

All prices are listed in US Dollars and payment can be made via Cash, Credit Card, Debit Card, PayPal, Venmo, Cash App, Google Pay, and Apple Pay. Depending on the situation, checks will be accepted. Commission work will not be started until the initial deposit is made. Orders will not be shipped until complete payment has been received and cleared.

The buyer shall have the right to use the commissioned work solely for its intended purpose and not for any other purpose without the prior written consent of Janey Neal Glassworks.

Returns and Refunds:

Complete satisfaction with your purchase is the goal of Janey Neal Glassworks. Commissions are made specifically for the buyer and no refunds unless there is detrimental damage or a mistake. If a mistake has been made, please make contact within 5 days of receiving your commission piece. 

Shipping costs for returns and exchanges are the responsibility of the buyer.

All designs, images, and other intellectual property created by Janey Neal are the property of Janey Neal Glassworks and may not be reproduced, copied, or used without permission.

Our liability for any product purchased from our website is strictly limited to the purchase price of that product. 

Once the piece has been shipped we shall not be liable for any consequential or indirect loss, or damages.

These terms and conditions shall be governed by and construed in accordance with the laws of the State of Minnesota.

We reserve the right to change these terms and conditions at any time without prior notice.

If you have any questions about these terms and conditions or your order, please contact us by email at janeyneal@gmail.com or by phone at 612-385-2163.

We take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your personal information in connection with Janey Neal Glassworks.

1. Personal Information: We collect personal information that you provide to us when you place an order, create an account, or contact us. This may include your name, email address, phone number, billing and shipping addresses, and payment information.
2. Use of Personal Information: We use your personal information to process your orders, communicate with you about your orders, and provide customer support. We may also use your personal information to send you promotional offers, newsletters, or other marketing materials, but only if you have consented to receive such communications.
3. Disclosure of Personal Information: We may disclose your personal information to third-party service providers who assist us with processing your orders, shipping your products, or providing customer support. We may also disclose your personal information as required by law, such as in response to a court order or subpoena.
4. Security of Personal Information: We take reasonable measures to protect your personal information from unauthorized access, disclosure, and use. 
5. Children’s Privacy: Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.
6. Changes to Privacy Policy: We may update this Privacy Policy from time to time, and the updated version will be posted on our website. We encourage you to review this Privacy Policy periodically.
7. Contact Information: If you have any questions or concerns about this Privacy Policy or our use of your personal information, please contact us at janeyneal@gmail.com or by phone at 612-385-2163.